Privacy Policy

1. Introduction

Ruliva is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

We are the data controller responsible for your personal data. If you have any questions about this policy, please contact us at [email protected].

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Name and contact information (email address, phone number)
• Information provided during consultation requests
• Correspondence and communications with us
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device and browser information
• IP address and location data
• Pages visited and time spent on our site
• Referral source

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries and consultation requests
• To provide our services and communicate with you
• To improve our website and services
• To send relevant information about our services (with your consent)
• To comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

• Consent: When you provide explicit consent for specific purposes
• Contract performance: To fulfil our services to you
• Legitimate interests: To improve our services and website functionality
• Legal obligations: To comply with applicable laws

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service providers who assist in operating our website and services
• Professional advisers (lawyers, accountants, auditors)
• Law enforcement or regulatory bodies when required by law

All third parties are required to maintain the confidentiality and security of your data.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

When your data is no longer required, we will securely delete or anonymise it.

7. Your Rights

Under data protection law, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

8. Cookies

Our website uses cookies to improve your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your data may be transferred to and processed in countries outside the UK. When this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with data protection laws.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

14. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

ICO Website: ico.org.uk